Shipping & Returns

Shipping & Refund Policy

🚚 Shipping Policy

Order Processing & Handling Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.
Once your order ships, you’ll receive an email with a tracking number.

Shipping Methods & Carriers

We ship orders using USPS, UPS, or FedEx for U.S. deliveries and reliable global carriers for international orders.
The carrier is automatically selected for the fastest and most cost-efficient delivery.

Estimated Delivery Time

  • Standard Shipping (U.S.): 3–7 business days

  • Expedited Shipping (U.S.): 2–4 business days

  • Overnight Shipping (U.S.): Available upon request (extra cost applies)

  • International Shipping: 7–21 business days, depending on destination and customs

Shipping Costs

Shipping costs are calculated at checkout based on weight, dimensions, and destination.
We occasionally offer free shipping promotions — subscribe to our newsletter to stay updated.

Worldwide Shipping

We proudly offer worldwide shipping 🌍
International buyers are responsible for customs duties, import taxes, or local fees imposed by their country.
Delivery time may vary depending on customs clearance.

Shipping Delays

While we always aim for timely delivery, delays can occur due to:

  • Weather or natural events

  • High holiday volumes

  • Customs or carrier issues

If your order hasn’t arrived within the expected timeframe, please contact us for assistance.

💸 Refund & Return Policy

We want you to be 100% satisfied with your purchase.
If you are not completely happy with your order, we’re here to help.

Returns

  • You can request a return within 14 days of receiving your item.

  • Items must be unused, unwashed, and in their original packaging.

  • To initiate a return, email contact.piraboxes.llc@gmail.com with your order number and reason.

Refunds

Once your return is received and inspected, we’ll notify you by email.
If approved, your refund will be processed to your original payment method within 5–10 business days.

Non-Returnable Items

  • Personalized or custom-made items (unless defective)

  • Gift cards and digital downloads

  • Clearance or final-sale items

Damaged or Wrong Items

If you received a damaged or incorrect item, please contact us immediately.
Include photos of the product and packaging — we’ll replace or refund your order promptly.

Shipping Costs on Returns

Customers are responsible for return shipping costs unless the item is defective or incorrect.
Original shipping fees are non-refundable.

🧾 Contact Us

For all shipping or return inquiries, contact us:
📧 contact.piraboxes.llc@gmail.com
We typically respond within 24–48 business hours.

Thank you for shopping with Pira Boxes — your satisfaction is our top priority! 💖