Refund policy
Returns
We want you to love your art. If something isn't right, you may return eligible items within 14 days of receiving your order.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. We require a receipt or proof of purchase to complete your return.
Requests made more than 14 days after delivery are not eligible for a refund or exchange.
Non-returnable items: gift cards.
Refunds
Once we receive and inspect your return, we will email you to confirm that we have received it and to let you know whether your refund has been approved. If approved, your refund will be issued to your original method of payment. Please allow a few business days for the credit to appear, depending on your bank or card issuer.
Only regular-priced items may be refunded. Sale items are not eligible for a refund.
Late or missing refunds
If you have not received your refund yet, please check your bank account again, then contact your credit card company or bank, as processing can take some time. If you have done this and still have not received your refund, contact us at support@piraboxes.com.
Exchanges
We replace items only if they are defective or damaged. If you need to exchange an item for the same product, please email us at support@piraboxes.com before sending anything back.
Damaged or defective orders
If your order arrives damaged, email us at support@piraboxes.com within 14 days of delivery with your order number and photos of the damage, and we will make it right.
Return shipping
To return your product, mail it to: Pira Pira Boxes LLC, 1001 Matthew Way, New Castle, DE 19720-5650, United States.
You are responsible for paying the shipping costs of returning your item. Shipping costs are non-refundable, and the cost of return shipping will be deducted from your refund.
If you are shipping an item worth more than $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return once we receive the item. If the item was not marked as a gift, or the gift giver had the order shipped to themselves, the refund will be issued to the original purchaser.
Questions
Contact us at support@piraboxes.com. Pira Pira Boxes LLC, 1001 Matthew Way, New Castle, DE 19720-5650, United States.