Shipping policy

Shipping Policy

Every Pira Boxes order is printed to order in the USA and shipped from there.

United States — free shipping on every order

Shipping within the United States is free on every order, with no minimum spend. Shipping is already included in the price shown on the product page, so nothing is added at checkout. The price you see is the price you pay.

International shipping

We ship worldwide. International shipping is a flat $16.95 per item, calculated automatically at checkout — so a two-item order is $33.90, a three-item order is $50.85, and so on.

Import duties, taxes and customs charges are not included in the item price or the shipping charge. These are set by your own country and are the responsibility of the customer. Please check with your local customs office before ordering if you are unsure what to expect.

Processing and delivery times

Because each item is made to order, please allow for production as well as transit:

  • Production: 2–3 business days.
  • US delivery: most orders arrive within 4–5 business days in total, including production.
  • International delivery: typically 10–20 business days in total, depending on the destination and local customs.

Business days are Monday to Friday, excluding public holidays. Orders placed on a weekend or holiday begin production on the next business day. Peak periods such as the run-up to Christmas can add a few days.

Tracking

You will receive a shipping confirmation email with a tracking number once your order leaves our facility. It can take 24–48 hours for tracking to begin updating. If it has not moved after that, email us and we will chase it.

Multiple items in one order

Orders containing several items may be produced at different times and can arrive in more than one parcel, at no extra cost to you. If part of your order is missing, please check your tracking before contacting us — the rest is often a day or two behind.

Delivery addresses

Please double-check your shipping address at checkout. We cannot change an address once an order has entered production. If a parcel is returned to us as undeliverable because of an incorrect or incomplete address, we will contact you to arrange re-shipment; a re-shipping charge may apply.

Lost, delayed or damaged parcels

If your order arrives damaged, or tracking shows no movement for an extended period, email support@piraboxes.com with your order number and, for damage, a photo. We will replace or refund it. Please get in touch within 30 days of the expected delivery date.

Returns

See our refund policy for returns and exchanges. Returns are accepted within 14 days.

Questions

Email support@piraboxes.com and we will get back to you.